Refund & Return Policy

At Shreonyx™, we prioritize product quality, safety, and hygiene. Due to the personal and consumable nature of skincare products, our return and refund policy is designed to ensure fairness while maintaining strict hygiene standards.

1. Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• The issue must be reported within 24 hours of delivery.
• The product must be unused and in original packaging (unless damaged on arrival).

2. Non-Returnable Items

• Opened or used skincare products cannot be returned due to hygiene and safety reasons.
• Products purchased during offers, discounts, or promotional sales are non-refundable.
• Items damaged due to misuse, improper storage, or normal wear are not eligible.

3. Return Request Process

• To request a return, contact us at Shreonyx+care@gmail.com.
• Share your order details, clear photos/videos, and a brief description of the issue.
• Once verified, we will guide you with the next steps.

4. Refund Policy

• Refunds are processed only after the issue is verified and approved.
• Approved refunds will be issued to the original payment method within a reasonable timeframe.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

5. Replacement Option

• In eligible cases, a replacement may be offered instead of a refund, subject to product availability.

6. Shipping Charges

• Return shipping costs are covered only if the product is defective, damaged, or incorrect.
• In other approved cases, shipping charges may apply.

7. Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once shipped, cancellations are not possible.

8. Contact Support

For any queries or assistance, reach out to us at:

Shreonyx+care@gmail.com

This policy ensures product safety, hygiene, and a fair resolution process for all customers.