Shipping Policy – Facepack Products

We aim to deliver your orders safely and on time. Please review the shipping details below:

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.

2. Shipping Time

• Standard delivery usually takes 3–7 business days, depending on your location.
• Delivery timelines may vary during peak seasons or due to unforeseen delays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered on select orders or promotions.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.
• You can use the tracking link to monitor delivery status in real time.

5. Delivery Partners

• Orders are shipped through reliable courier services to ensure safe handling and timely delivery.

6. Delivery Issues

• If you experience delays, incorrect delivery, or have not received your package within the expected time, contact customer support at Shreonyx+care@gmail.com.
• Please include your order details for quick assistance.

7. Address Accuracy

• Ensure that the shipping address and contact details are correct at the time of placing the order.
• We are not responsible for delays or failed deliveries due to incorrect information.

8. Undelivered Packages

• If a package is returned due to failed delivery attempts or incorrect address, reshipping charges may apply.

9. Damaged Package on Arrival

• If the package appears damaged at the time of delivery, do not accept it or record proof and report immediately to Shreonyx+care@gmail.com within 24 hours.

This policy helps ensure smooth and reliable delivery for every order.